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Aviation State Engagement Forum
Customer satisfaction survey
Page 1 of 3
Closes
1 Jan 2030
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Customer satisfaction survey
1. What is your organisation’s name?
What is your organisation?
2. What type of certificate did you apply for?
Certificate type
(Required)
-- Please Select --
AOC - Initial issue
AOC - Variation
AOC - Subsequent issue no change
AOC - Subsequent issue with change
COA - Initial issue
COA - Variation
COA - Subsequent issue no change
COA - Subsequent issue with change
Instrument of appointment
Instruments of delegation
Approved testing officers
Sport and recreation approval
Sport and recreation delegation
Sport and recreation exemption
Maintenance controller instruments
Part 141 flight training certificate initial issue
Part 141 flight training certificate variation
Part 142 approval flight training certificate initial issue
Part 142 approval flight training certificate variation
Remotely piloted aircraft operator’s certificate (ReOC) initial issue
Remotely piloted aircraft operator’s certificate (ReOC) variation
RVSM approvals
Manufacturing approvals
NVG approval
Part 145 approval certificate
Part 42 approval certificate
Other
If other, please specify
3. How satisfied are you with the service you received during your permission application?
(Required)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Staff's ability to assist you in identifying and solving problems/issues
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Staff's timeliness in following up on an issue that could not be solved on your first contact
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Your overall satisfaction with the service you received
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
The response time when requesting assistance
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Courtesy of the staff in assisting you
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
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